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Payments

Integrating online payments in your booking process: the complete guide

Pleney Team · Payments ExpertJanuary 30, 20267 min read
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Why pay at booking time?

Linking payments to your booking process is a game-changer. It reduces no-shows, improves your cash flow, and saves administration.

Benefits overview

BenefitImpact Fewer no-shows-80% Faster cash flowPaid immediately Less administration-60% invoicing work Higher conversion+15%

Payment methods you should offer

  • iDEAL — must-have for the Dutch market (85% of online payments)
  • Credit card — essential for international customers
  • Bancontact — important for Belgian customers
  • Apple/Google Pay — growing popularity, especially mobile

Implementation strategies

Full prepayment

Ideal for: workshops, trainings, events

  • Customer pays 100% at booking
  • Lowest no-show rate
  • Simplest administration

Deposit

Ideal for: consultants, restaurants

  • Customer pays 10-25% at booking
  • Rest after the appointment
  • Good balance between commitment and flexibility

Post-payment

Ideal for: returning customers, subscriptions

  • Customer pays after the appointment
  • Build trust
  • Automatic invoicing

Security and compliance

When integrating payments, security is crucial:

  • PCI-DSS compliant payment processing
  • 3D Secure authentication
  • SSL/TLS encryption on all pages
  • GDPR-compliant data processing

Start today

With Pleney's Stripe integration, you can accept online payments within 10 minutes. No technical knowledge needed.

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